Moving to a new place
Nest Navi
Moving to a new place is an exciting adventure but it also can come with a variety of challenges and potential problems, such as finding suitable accommodation that provides amenities and safety, arranging services for moving process, etc. Establishing a platform to address users' concerns and to facilitate their connection with other users - who will be their future neighbors - is essential.
Details: Online moving to a new place application
Project type: End-to-end application + branding
Role: UX/UI designer + Brand desinger
Tool: Figma + FigJam + Lyssna + Meet
UX Research
Overview
Background:
Moving to a new place is one of the biggest and most exhausting decisions. People have to move to another country, state, or city or even move to a new accommodation at least once. It's depressing and stressful. Therefore, we aim to help them reduce the pressure and make things easier by creating a platform that provides moving services to help them solve their problems and guide them through the necessary steps to make the process go more smoothly.
Research goals:
I want to learn from those who have had experience in moving to a new place and use that knowledge to build a platform that helps guide those in need of moving services
Research objectives:
Understand the reason why users decide to move.
The experiences they gained after the moving process.
Identify the pain points they go through in the process.
Determine what services they use for moving
Explore how much they are willing to spend on the moving process
Proposed Research Methodologies:
Competitive analysis
User interview and survey
Competitive analysis
User interview
Overview
The goal was to find a common way and difficulties users experience while moving to a new place so that I could find solutions for my project.
Affinity map
User personas
POVs & HMWs
Point of view
I would like to help people with busy lives find way to reduce the pressure of moving to a new place, help them feel like moving is no longer a burden and they will enjoy every step of the process.
I would like to create trust for people with the services I provide, help them feel it is worth the money they spend and will receive quality services and affordable prices.
I would like to create a specific plan for service users, help them know every single step they need to take in moving so they do not miss out and feel confused when moving to a news place.
I would like to help people who are preparing to move find necessary information (house rental services, house buying and selling; information about the safety of the area, surrounding amenities...) on the website platform that I provide.
I would like to help people prepare well for the changes they are about to face when they move to a new place, helping them connect with the community, familiarize themselves with the lifestyles, culture, politics... of the residence to which they are moving.
How might we
How might we come up with a specific, step-by-step plan to help people with busy lives move to a new place comfortably and enjoy every single step of the process?
How might we manage the quality of the provided services, limit loss, breakage, damage... causing users to be disappointed?
How might we create customer trust with the services and information provided on the website platform?
How might we help people find information about the place they are about to move to (neighborhood connection, surrounding amenities, safety rate, school ranking...)?
Prioritizing features
Interaction design
I outlined the main pathways of the site to visualize how users might navigate the design. This process helped me uncover complexities that I hadn't considered previously.
Task flows
User flows
UX Design
Prioritization
Wireframes
Having carefully charted the main flows, I extensively reviewed different organizational apps to analyze various design patterns for inspiration. Subsequently, I developed a low-fidelity wireframe using Figma, iterating through multiple versions of crucial screens to articulate and bring to life my conceptual ideas fully.
UI Design
UI component library
My goal in shaping the visual design style is to create a feeling of simplicity and calmness. Considering the emotional gravity of medical tasks, I prioritize UI elements that are straightforward and unbiased, ensuring accessibility for users from various backgrounds. This method enhances the smooth navigation of the app/website.
High - fidelity key screens
The next phase involved developing detailed high-fidelity wireframes for the project, showcasing the refined and polished design of the application. These screens embody the final look and feel of the product.
Key screens are outlined below:
User registration and profile setup
Search for rental properties
Saving and comparing listings
Contact property owners/agents
Moving checklist management
User registration and profile setup
Contact property owners/agents
Search for rental properties
Saving and comparing listings
Moving checklist management
Usability Test
Analyzing and prioritizing test results
Key takeaways:
Users appreciate the product's visual interfaces: colors, layouts, and content.
Easy navigation, usable across various devices, with simple and straightforward features and operations.
Users find the crime statistics and moving checklist management impressive and useful, considering their essential features.
Users suggest adding more images or splitting the moving checklist management into multiple pages to reduce text overload.
Users dislike providing excessive personal information during sign-up; simplifying the steps would save time.
It's recommended to separate the participation in the local community as a distinct section, as not all users signing up may want to join communities.
Adding more listing categories is advised, distinguishing between rental and sale properties.
Users desire additional features like language switching, reminders, and dark and light appearance options.
Users wish for clearer information regarding the costs associated with the services provided.
